Headquarters
San Francisco · Bayfront Lab
248 Embarcadero Pier 3, Suite 410
San Francisco, CA 94105
United States
Start a conversation with our water intelligence team
Whether you're scoping a treatment retrofit, validating sensor telemetry, or briefing our advisory on a wellness development — our engineers and scientists respond within one business day, in plain language.
Consultation Request
Tell us what you're trying to solve
Share a few details and we'll route your message to the specialist closest to your sector — water utilities, industrial process, aquaculture, wellness development, or municipal infrastructure.
Support Channels
Four ways to reach the right team
From a 15-minute scoping call to an existing-client telemetry alert, pick the channel that matches the urgency and depth of your question.
Project Scoping Call
30-minute video call with a sector lead. Best when you're evaluating fit, capacity, or timing for a new initiative.
Existing Client Support
Priority line for active deployments — sensor calibration, dosing anomalies, telemetry debugging, and SLAs.
Technical Documentation
Open-access knowledge base covering installation, validation protocols, chemical compatibility, and case studies.
Emergency Field Response
For treatment failures, contamination events, or system downtime. Dispatch available across North America and EU.
Office Locations
Three laboratories, one operating standard
Visit a working lab — not a sales showroom. Every M Aqua office is staffed with engineers who run pilot systems on-site and welcome client observation.
European Hub
Amsterdam · IJburg Lab
Piet Heintunnel 18, Building K
1019 BR Amsterdam
Netherlands